At Watchpoint, we’re in business for just one reason: to consistently exceed customer expectations. To do this we launched a robust Continuous Improvement Program, powered by our Quality Management System (QMS) called ‘Action Requests’ to leverage real-time feedback across the supply chain and continuously optimize our processes and methods. Action Requests captures data and feedback from customers, third-party partners, distributors, manufacturers and the entire Watchpoint network to ensure we operate at maximum efficiency, accuracy and effectiveness and deliver stellar logistics experiences every time.
Combined learnings from both incremental and breakthrough improvements enable us to quickly handle small issues and simultaneously focus on longer term optimizations that benefit our clients’ supply chains.
Watchpoint is ISO 9001 complaint, with our QMS meeting all specified international standards to ensure we deliver high quality products and services. We’ve also adopted the process approach advocated by ISO 9001:2015. It’s something every employee is proud of. And something every Watchpoint customer enjoys.
Our quality policy serves as a compass providing the direction and framework needed to establish KPIs, performance objectives and targets for every customer and every shipment. We also conduct regular internal audits, inspections and data analysis to determine risks and opportunities inherent in each process. Trends and indicators relating to non-conformities, objectives and corrective action to monitor and measure results, customer satisfaction and process performance data all ensure we deliver superior experiences that are compliant and effective.
Call us today and discover how we can take complexity out of your supply chain, and deliver world class customer service. It’s the Watchpoint advantage.
Learn more about how Watchpoint can support your business. Everything we do is focused on making our customers' lives easier and helping them to develop supply chain value for their own customers.